Call Recording & Consent

Consent by state

US federal law and many states allow recording with the consent of one party. Some states require the consent of all parties (“two-party” / “all-party” consent). Bolsivo applies the stricter of the caller’s state and the business’s state — and, when a state cannot be determined, defaults to all-party consent so we never under-disclose.

In all-party situations, Luna asks for recording consent at the start of the call (e.g. “This call may be recorded for quality — is that okay with you?”) before recording proceeds.

States we treat as all-party

Bolsivo currently applies all-party handling for callers or businesses in:

State laws change and can turn on specifics of a given call; this list is applied conservatively and reviewed over time.

Storage, retention & deletion

Recordings and transcripts are stored privately and access-controlled per business. A business owner can request export or deletion of their recordings. Consumers may exercise privacy rights (including deletion) under applicable law via our Privacy Policy.